Methodology for Generating Efficiency and Effectiveness Measures (MGEEM) : A Guide for the Development and Aggregation of Mission Effectiveness Charts

Abstract

This paper discusses the development and use of mission effectiveness charts as the primary performance feedback tool in the Methodology for Generating Efficiency and Effectiveness Measures (MGEEM). Development of performance indicators, and the mission effectiveness charts for each indicator which link levels of performance to effectiveness, is presented in detail. Examples are provided as guides for the MGEEM organizational facilitator. The computation and use of an aggregation correction factor to correct for unequal importance of organizational units are discussed, as is the procedure for aggregating across work centers and higher organizational levels. Aggregation allows managers to derive a single index of performance at any organizational level. Exercises are presented, with suggested solutions as aids to the MGEEM measurement facilitator. Keywords: TQM(Total Quality Management); Productivity; Total quality management. (kr)

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Document Details

Document Type
Technical Report
Publication Date
May 01, 1989
Accession Number
ADA213972

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  • Larry T. Looper

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