Empowerment: A Strategy for Increased Quality in Air Force Logistics Command

Abstract

The purpose of this thesis was to develop both an analytical model describing, and an instrument to measure, the behavioral construct empowerment. The pressing importance of such a model and an instrument to measure this construct, is evident in AFLC's Quality Initiative and in the more widespread perception that American management must change dramatically to restore, or at least regain, the favorable reputation American products and services once enjoyed both at home and abroad. The study provides a brief background on the concepts of self-efficacy and empowerment, detailing their evolution in the psychological and managerial literature. Next follows a proposed model of the empowerment process and an instrument to test the model and measure levels of empowerment among a firm's employees. A discussion of the reliability and validity of both the instrument and the model follows, with attendant analysis of results and conclusions. The study closes with recommended managerial actions to further increase empowerment among an organization's employees. Keywords: TQM, Total quality management. (kr)

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1989
Accession Number
ADA215372

Entities

People

  • Michael J. Krimmer

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Human Systems
  • Materials and Manufacturing Processes
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Air Force
  • Air Force Facilities
  • Applied Psychology
  • Employment
  • Human Behavior
  • Logistics Management
  • Management Personnel
  • Motivation
  • New York
  • Organizational Structure
  • Personnel Management
  • Psychology
  • Statistical Processes
  • Surveys
  • Task Performance And Analysis
  • Training
  • United States

Readers

  • International Relations and Conflict Resolution
  • Organizational Process Management (OPM).