The Search for Quality by Management in Service-Related Industry Today

Abstract

Productivity, cost containment and quality are the buzzwords of the 80s. Although manufacturing industries have been well aware of the importance of quality for some time, the widespread emphasis upon quality in other sectors of the economy has occurred only recently. This study deals with the emphasis upon quality by management in three service-related industries: hospitality, pharmaceutical, and healthcare. As a result of the two-month rotation in a company representing each of the above industries, and an extensive literature review, case studies, conclusions and recommendations were compiled. The overall conclusion of this study was that an emphasis on communications is necessary for quality for service quality. Theses.

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Document Details

Document Type
Technical Report
Publication Date
Sep 05, 1988
Accession Number
ADA217504

Entities

People

  • Barbara B. Underwood

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Birds
  • Business Administration
  • Delivery Of Health Care
  • Employment
  • Fish
  • Geography
  • Health Services
  • Management Personnel
  • Medical Personnel
  • Organizational Structure
  • Patient Care
  • Personnel Management
  • Students

Fields of Study

  • Medicine

Readers

  • Economics
  • Organizational Process Management (OPM).