Achieving the Quality Difference: Making Customers Count

Abstract

Document is a synopsis of the second annual Conference on Quality and Productivity Improvement sponsored by the President's Council on Management and Budget. Agenda included speakers from government and private sector that addressed 12 panels on topics germane to promoting and managing quality improvement with particular emphasis on employees and customers. Additionally, 11 working panels reported out on various topics. The panels presented practical 'How To' advice in condensed form from people and organizations that have had success in implementing quality management programs. Total quality management; Quality; Productivity; TQM; Administration; Proceedings.

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Document Details

Document Type
Technical Report
Publication Date
Jun 02, 1989
Accession Number
ADA219171

Tags

Communities of Interest

  • Biomedical
  • Ground and Sea Platforms
  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Administrative Personnel
  • Air Force
  • Business Administration
  • Commerce
  • Communication Systems
  • Databases
  • Employment
  • Governments
  • Health Services
  • Information Exchange
  • Management Personnel
  • Medical Personnel
  • Organizational Structure
  • Patient Care
  • Personnel Management
  • Quality Control
  • Total Quality Management

Readers

  • Academic Conference Management
  • Organizational Process Management (OPM).