Evaluation of Case Management Process Fulfillment: The First Six Months of U.S. Public Health Service OPTICOMAP Implementation in National Oceanic and Atmospheric Administration Fleet Operations
Abstract
The purpose was to analyze the effectiveness of a case management process (OPTICOMAP) as assessed on such criteria as the evaluation levels of process, impact, and outcome during the first six months of implementation to be contrasted with evaluations of cases from a pre-OPTICOMAP period. Participants included 42 maritime wage marines who experienced an occupational injury or illness during the first six months of OPTICOMAP implementation in 1987-88 and 29 maritime wage marines who had sustained an occupational injury or illness in 1985-86. While improvements were observed for all process and impact evaluation criteria (implementation of OPTICOMAP and return-to-work plans, timeliness, and role fulfillment), significant changes only were noted for responsiveness of the Department of Labor claims examiners and follow-up contacts with the injured employee by the line supervisor and case manager. Results showed that mean costs for medical care, compensation payments, and lost time wages decreased after OPTICOMAP implementation. Other outcome results included significant increases in the number of workers returned to light duty and decreases in the number of days to case closure as well as the extent of each participant's involvement in a case. Case management, Cost containment, Care coordination, Return-to-work plan, Occupational illness and injury, Evaluation program.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jun 19, 1989
- Accession Number
- ADA219286
Entities
People
- Anne L. Hoiberg
Organizations
- Naval Health Research Center