Total Quality Management Case Study in a Navy Headquarters Organization

Abstract

This report documents the efforts of Fleet Support and Field Activity Management (AIR-04), Naval Air Systems Command, to implement Total Quality Management (TQM). It describes AIR-04's TQM implementation plan and its selection of the engineering change proposal (ECP) as the first process to undergo continuous improvement using TQM methodology. The report chronicles the development of a TQM Executive Steering Committee and Quality Management Board (QMB), the education and training process, and the selection of the ECP process for analysis. Results of data analyses by the QMB are presented along with a description of continuing efforts. Recommendations concern process definition, work prioritization, Just-in-Time training, emphasis on immediate results, and documentation of future actions. Keywords: Total quality management; Project action team; Continuous improvement; Special cause; Common cause; Control charts; Flow chart.

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Document Details

Document Type
Technical Report
Publication Date
Feb 01, 1990
Accession Number
ADA219412

Entities

People

  • Delora M. Mcdaniel
  • Linda M. Doherty

Tags

Communities of Interest

  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Acquisition
  • Airframes
  • Business Administration
  • Case Studies
  • Contractors
  • Data Analysis
  • Engineering
  • Engineers
  • Infrastructure
  • Instructions
  • Lessons Learned
  • Logistics
  • Management Personnel
  • Naval Aviation
  • Organizational Structure
  • Productivity
  • Word Processors

Readers

  • Defense Acquisition Program Management
  • Naval Mine Countermeasure Systems Development.
  • Organizational Process Management (OPM).