Commercial Travel Offices: Lessons Learned in the Fifth U.S. Army Region

Abstract

In the fall of 1988, Ask Mr. Foster Travel, the Army's first competitively acquired travel service contractor, began providing both official and unofficial travel support at 45 offices in the 8-state Fifth U.S. Army region. This report addresses the lessons learned during the Fifth U.S. Army region transition from the Scheduled Airlines Traffic Offices (SATO), under the management of the U.S. flag airline owned SATO, Inc., to commercial travel offices operated by Ask Mr. Foster Travel. It also examines the early months of Ask Mr. Foster Travel's performance following that transition. We conclude that the program was successful but not flawless. Problems encountered during both the transition and the operational phases are within the jurisdiction of the Army and are relatively easy to solve. Keywords: Passenger traffic, Service contracting; Travel agency; Travel contracting; Travel management; Travel service; Commercial travel office; Travel service contractor; Travel support; Commercial travel services; Commercial travel agency.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1989
Accession Number
ADA221115

Entities

People

  • Alfred H. Beyer
  • Bruce J. Kaplan

Organizations

  • LMI

Tags

Communities of Interest

  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Accounting
  • Acquisition
  • Army Personnel
  • Business Administration
  • Contract Administration
  • Contractors
  • Contracts
  • Finance
  • Lessons Learned
  • Logistics Management
  • Management Personnel
  • National Guard
  • Personnel Management
  • Program Management
  • Quality Control
  • Security
  • Training

Readers

  • Government Contracting/Procurement.
  • Military History of the United States in the 20th Century.
  • Military and Counterinsurgency Studies.