Deficiency Report Management System

Abstract

The Customer Feedback Office of the Product Assurance Directorate, MICOM has the mission to manage and analyze data in the Deficiency Reporting System and make recommendations for appropriate actions. This report presents the results of a contract delivery order for support to the CFO performed by the Product Assurance Division of Hilton Systems, Inc. The purpose of this report is to propose a plan for the development of a predictive analysis capability within the Customer Feedback Office (CFO) of the MICOM Product Assurance Directorate for government comment. The objective of this program is to obtain failure data from as near real time data sources as possible, identify early trends and predict failures based on these trends, thereby precluding future deliveries of defective hardware to the field units.

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Document Details

Document Type
Technical Report
Publication Date
Sep 28, 1989
Accession Number
ADA221411

Entities

People

  • Jim Marble
  • M. W. Miller Jr.

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  • Human Systems
  • Weapons Technologies

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  • Decision Support Systems
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  • Mainframe Computers
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  • Defense Acquisition Program Management
  • Software Engineering