Total Quality Management: A Recipe for Success

Abstract

Total Quality Management (TQM) is a high level Department of Defense (DOD) initiative that is being touted as the primary management tool to force the fundamental cultural change in the way the DOD conducts business in the systems age. What is TQM? Where did it come from? What are it's guiding principles? How has it been used? What successes can be attributed to TQM? How can it best be implemented? These questions along with many others are addressed and answered in this work. In addition, an appendix of popular quality improvement models for organizations, their processes, and their individuals is provided. It was concluded that the DOD must embrace the TQM philosophy and proliferate it's principles in order to maximize the return on defense budget dollars. This will require an enormous investment in education, training and time and an equally positive commitment by the DOD leadership to create a DOD wide organizational climate that will stimulate and perpetuate individual productivity enhancing contributions. Keywords: Quality control; Quality management; TQM.

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Document Details

Document Type
Technical Report
Publication Date
Apr 02, 1990
Accession Number
ADA223287

Entities

People

  • Michael G. Pazak

Organizations

  • United States Army War College

Tags

Communities of Interest

  • Ground and Sea Platforms
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Business Administration
  • Commerce
  • Education
  • Engineering
  • Human Resources
  • Logistics
  • Maintenance
  • Management Personnel
  • Materials
  • Organizational Structure
  • Personnel Management
  • Productivity
  • Quality Control
  • Security
  • Total Quality Management
  • Training
  • War Colleges

Readers

  • Defense Acquisition Program Management
  • Economics
  • Educational Psychology