Review of Field Test Evaluations of the Self-Help Management System Program
Abstract
The Self-Help Program was conceived to encourage the family housing occupants on military installations to perform simple maintenance and repairs in their homes and immediate yard areas. Anticipated benefits were (1) reducing minor service calls to the installation's Directorate of Engineering and Housing (DEH), and (2) increasing the participating tenants' pride in protecting and maintaining their homes. Self-Help Programs were implemented more than 20 years ago, and are now active at most U.S. Army installations. The DEH supervises the program through a Self-Help Service Center (SHSC). The SHSC consists of customer how to training facilities, some storage for large equipment, a consumables shelfing area, and a store counter for interaction (issue/return) with the customer. Where most successful, the program has reduced costs, lightened the DEH workload, and offered prompt service to the family housing tenant. The Self- Help Program at U.S. Army installations needed to improve the effectiveness of its Self-Help Service Center (SHSC) operations. The U.S. Army Construction Engineering Research Laboratory (USACERL) developed a prototype Self-Help Management System Program to provide automated support to SHSC Store operations. The prototype was tested in Directorates of Engineering and Housing (DEH) at three diverse Army installations. In every case, the automated program improved SHSC timeliness and effectiveness. The test and evaluations of the prototype program identified refinements that will be incorporated into the operational program is recommended and additional future applications are proposed. (KR)
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1990
- Accession Number
- ADA226683
Entities
People
- James H. Johnson
- John H. Williamson
- Michael J. Fuerst
Organizations
- Construction Engineering Research Laboratory