Managing Emerging Technology: Case Studies in Document Imaging Systems
Abstract
A document imaging system (DIS) digitizes paper-based information, such as graphics and text, into images for storage, maintenance and retrieval. This technology promises and, in many cases of actual DIS implementation, has delivered many benefits to organizations. Document imaging technology is enabling organizations to handle their information more efficiently than in the past. However, organizations face many issues while implementing this technology. Six case studies of organizations which appraised Document Imaging Systems (DIS) are presented and detailed. The research had two thrusts. The first aimed to identify critical management issues relating to the successful assimilation of DIS. Actions identified included ensuring integration into the existing technical architecture, designing adequate image distribution channels, preparing for future technology changes, choosing the right applications to implement, selecting appropriate indexes, overhauling the work process, alleviating the concerns of the users, securing adequate management support, and justifying the technology. The second goal sought to examine how organizations implementing document imaging technology progress through six stages of technology assimilation: Awareness/Observation, Evaluation/Justification, Acquisition/Installation/:Modification, Pilot Test/Experiment, Limited Production, and Full Production. (kr)
Document Details
- Document Type
- Technical Report
- Publication Date
- Jan 01, 1990
- Accession Number
- ADA227688
Entities
People
- Richard K. Brown
Organizations
- Air Force Institute of Technology