Developing Departmental Measures of Performance in a White-Collar Environment

Abstract

In implementing the total quality initiative taking place within Aeronautical Systems Division of Air Force Systems Command, a need was discovered for a measurement development procedure designed specifically for the department level of a white-collar environment. The objective of this research study was to develop a procedure to fill this need. Two questions were asked: (1) what do the authors in the field of measurement say is the best way to develop white-collar departmental measures of performance and (2) departments develop their measures of performance? The answers to the above questions provided an integrated measurement development procedure.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1990
Accession Number
ADA230553

Entities

People

  • Kirk H. Rumsey

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Commerce
  • Computer Programs
  • Data Analysis
  • Engineering
  • Governments
  • Interviewing
  • Management Personnel
  • Manufacturing
  • Production
  • Reliability
  • System Software
  • Systems Engineering
  • Systems Management
  • Task Forces
  • Test And Evaluation
  • Test Equipment

Readers

  • Defense Financial Management and Audit.
  • Instructional Design and Training Evaluation.
  • Naval Personnel Management