A Rome Laboratory Guide to Basic Training in TQM Analysis Techniques

Abstract

Total Quality Management (TQM) is a DoD initiative for continuously improving performance at every level, in every area of DoD responsibility. Implementing this philosophy will require a cultured change in th defense community. It will also require the intelligent use of appropriate analysis techniques. This report describes the basic analytical tools used in TQM: process flow charts, Ishikawa charts, Statistical process control, Histograms, Pareto diagrams, Scattergrams and the Shewhart cycle. For easier comprehension, a mythical scenario is used in which the tools are introduced to a willing, but untrained, manager (and to the reader) by a TQM specialist.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 1991
Accession Number
ADA233855

Entities

People

  • Anthony Coppola

Organizations

  • Rome Laboratory

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Air Force
  • Basic Training
  • Computers
  • Data Science
  • Experimental Design
  • Failure Mode And Effect Analysis
  • Histograms
  • Information Science
  • Knowledge Management
  • Normal Distribution
  • Probability
  • Quality Control
  • Regression Analysis
  • Square Roots
  • Statistical Processes
  • Statistics
  • Total Quality Management

Readers

  • Instructional Design and Training Evaluation.
  • Organizational Process Management (OPM).
  • Regression Analysis.