Total Quality Management: Performance Standards for Today's Information Managers

Abstract

Information management responsibilities cover a wide range of activities: publishing and systems management programs, correspondence handling procedures, documentation management, travel management and reprographics. Each of these activities is a specific type of information. What is often lacking are measurement standards to assure that this information is the right information, for the right people, at the right time. One aspect of the total quality management concept now being introduced throughout DOD (as espoused by Mr. W. Edwards Deming) encourages the use of specific measurement criteria as a way to measure performance. It's that concept and whether or not it can be applied successfully to the information management field which will be examined here.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1990
Accession Number
ADA234515

Entities

People

  • Bernard E. Dee Jr.

Organizations

  • Air War College

Tags

DTIC Thesaurus Topics

  • Air Force
  • Department Of Defense
  • Enlisted Personnel
  • Governments
  • Management Personnel
  • Military Personnel
  • Personnel Management
  • Records
  • Records Management
  • Standards
  • Students
  • Systems Management
  • Time Intervals
  • Total Quality Management
  • Training
  • United States Government
  • War Colleges

Readers

  • Defense Financial Management and Audit.
  • Organizational Process Management (OPM).
  • Systems Analysis and Design