Improving Operational Readiness through Total Quality Management

Abstract

The Defense Mapping Agency Combat Support Center (DMACSC) initiated a comprehensive study following the high level guidance provided by the DOD TQM master Plan. This study encompassed CSC's Philadelphia Depot's requisition issuing branch. The goal was to improve CSC's and DOP's overall effectiveness and to improve customer satisfaction through the identification and eradication of recurring errors. Continuous process improvement methodology and employee involvement activities were employed to exploit and rectify recurring errors. These efforts furthered our mission readiness and ensured our worldwide commitments to the Armed Forces by getting the right product, in the right quantity, to the right place--at the right time. This report is intended to provide a synopsis of the methodology used in CSC's TQM improvement efforts and to promulgate this methodology through other DOD products and service environments; thereby, improving their operational readiness.

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Document Details

Document Type
Technical Report
Publication Date
Jun 21, 1991
Accession Number
ADA236611

Entities

People

  • Herb Westphal

Organizations

  • Naval War College

Tags

Communities of Interest

  • Weapons Technologies

DTIC Thesaurus Topics

  • Case Studies
  • Combat Support
  • Computer Programs
  • Department Of Defense
  • Environment
  • Feedback
  • Identification
  • Management Personnel
  • Military Personnel
  • Operational Readiness
  • Organizational Structure
  • Participative Management
  • Quality Control
  • Sampling
  • Security
  • Total Quality Management
  • Warfare

Readers

  • Defense Acquisition Program Management
  • Logistics and Supply Chain Management.
  • Organizational Process Management (OPM).