A Study to Identify the Determinants of Patient Satisfaction at Martin Army Community Hospital Using Quantitative and Qualitative Methods

Abstract

What are the determinants of patient satisfaction at Martin Army community Hospital (MACH) and how satisfied are the beneficiaries with the services provided? The results of this study indicated that 87% of the retirees and their families receiving care at MACH and its subordinate clinics were very satisfied or satisfied with the services provided. This was in stark contrast to the responses by active duty soldiers and their families where only 43% indicated the same level of satisfaction . The purpose of this study was to identify the determinants and predictors of patient satisfaction at Martin Army Community Hospital quantitatively, through the use of a beneficiary survey, and qualitatively, through the use of focus group interviews. Multiple regression and Chi square analyses confirmed that there was a significant difference between the perceptions of active duty and retiree families regarding patient satisfaction at MACH for both outpatient and inpatient services.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1990
Accession Number
ADA237380

Entities

People

  • Charles E. Oliver

Organizations

  • Academy of Health Sciences

Tags

DTIC Thesaurus Topics

  • Delivery Of Health Care
  • Families (Human)
  • Health Services
  • Hospitalizations
  • Hospitals
  • Measurement
  • Medical Personnel
  • Mental Health Services
  • Military Hospitals
  • Patient Care
  • Patient Care Management
  • Regression Analysis
  • Statistics
  • Surveys
  • Therapy

Readers

  • Clinical Trial Research.
  • Naval Personnel Management
  • Regression Analysis.