An Effective Outpatient Appointment System for General Leonard Wood Army Community Hospital
Abstract
This paper used a Multi-Variate Regression Analysis to analyze the Patient Appointment System (PAS) at Gen Leonard Wood Army Community Hospital, Fort Leonard Wood, missouri. The model presents a construct of an appointment system which must satisfy both the demands of external and internal customers. At the same time, the hospital administrator must manage the system in a manner which efficiently uses a limited resource, the physician's time. The paper begins with background interviews, then descriptive statistics of visits and demographics, and finally proceeds to analyze the significance of variables which effect the appointment system. The Appointing and Scheduling Module of the Automated Quality of Care Evaluation and Support System (AQCESS), Manpower Expense Report System (MEPRS), and the MED 302 Medical Summary Report provided sufficiently detailed data for use in analysis. The results provide management with critical oversight indicators which can be used to monitor and evaluate the productivity of the system.
Document Details
- Document Type
- Technical Report
- Publication Date
- Jul 13, 1990
- Accession Number
- ADA237807
Entities
People
- Michael E. Hooten
Organizations
- Academy of Health Sciences