Interim Plan for the Department of the Navy Quality Support Center.

Abstract

In September 1988, the Honorable H. Lawrence Garrett, III, then Under Secretary of the Navy, tasked the Navy Personnel Research and Development Center (NPRDC), San Diego, to produce a conceptual design for a quality support center (QSC) to sustain Total Quality Management (TQM) efforts within the Department of the Navy (DON). NPRDC was also tasked to establish an operating prototype until such time as a design could be approved and funded. Both tasks have been accomplished. A prototype has been in operation for the past year, providing valuable insight into what the various functions of a QSC should be. Based on that knowledge and on interviews conducted with top Navy and Marine Corps leaders, TQM experts at NPRDC have designed a QSC intended to meet the DONs needs over the next 5 years. The process of developing a design plan is depicted in Figure 1, beginning with the 1988 tasking and ending with the publication of this report. This document briefly describes the history of TQM implementation efforts within the DON, the mandate for a QSC within the DON, and the interim plan for its development. The plan defines customers and important linkages, services, and logistics support.

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Document Details

Document Type
Technical Report
Publication Date
Oct 01, 1989
Accession Number
ADA240449

Entities

People

  • Harold H. Rosen
  • Tracy D. Pope

Tags

Communities of Interest

  • Space

DTIC Thesaurus Topics

  • Case Studies
  • Contractors
  • Databases
  • Department Of Defense
  • Education
  • Executives
  • Logistics Support
  • Management Personnel
  • Management Training
  • Marine Corps
  • Organizational Structure
  • Personnel Management
  • Prototypes
  • Steering
  • Total Quality Management
  • Training
  • Universities

Readers

  • Defense Acquisition Program Management
  • Naval Personnel Management
  • Organizational Process Management (OPM).