The Effect of Computerization on Production in Administrative Offices: A Comparative Analysis

Abstract

Using a one-group pretest/posttest pre-experimental research design and data collected by questionnaire and taken from archival sources, this study found that while an organization's outputs increased from 28% to 32% after computer support of clerical tasks, labor inputs declined 21%. The findings here support the notion that office automation and word processing in particular, enhanced productivity. These findings do not support a growing concern among investors in office automation that it is counterproductive.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1990
Accession Number
ADA240524

Entities

People

  • Michael O. John

Organizations

  • Naval Postgraduate School

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  • Classification
  • Computer Science
  • Computers
  • Databases
  • Engineering
  • Information Processing
  • Information Systems
  • Literature Surveys
  • Measurement
  • Mechanical Engineering
  • National Security
  • Operations Research
  • Personal Computers
  • Productivity
  • Surveys
  • Systems Engineering
  • Word Processors

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