A Total Management Measurement Model for the Naval Weapons Center

Abstract

The author's task, assigned by the Head of the Quality and Productivity Improvement Directorate, was to find a method for choosing the measures of effectiveness for the Naval Weapons Center. This report describes the architecture for a total quality management measurement model that provides a vehicle for identifying the critical measures of effectiveness for NWC. Many of the key elements necessary for total quality management (TQM) already exist at the Naval Weapons Center (NWC). For instance, NWC already has a vision statement, a philosophy statement, a definitive mission statement, and a commitment 'to excellence through teamwork and innovation.' Many processes and procedures are in place, and a multitude of measurements are already reported both internally and externally.

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Document Details

Document Type
Technical Report
Publication Date
Feb 01, 1991
Accession Number
ADA241508

Entities

People

  • Lois E. Reed

Organizations

  • Naval Air Weapons Station China Lake

Tags

Communities of Interest

  • Biomedical
  • Energy and Power Technologies
  • Human Systems
  • Materials and Manufacturing Processes
  • Weapons Technologies

DTIC Thesaurus Topics

  • Accountability
  • Databases
  • Design Criteria
  • Engineering
  • Engineers
  • Information Science
  • Navy
  • Patent Applications
  • Patents
  • Personnel Management
  • Production
  • Statistical Analysis
  • Surveys
  • Systems Engineering
  • Test And Evaluation
  • Total Quality Management
  • Vulnerability

Readers

  • Organizational Process Management (OPM).
  • Systems Analysis and Design