Total Quality Management (TQM), an Overview

Abstract

This report is essentially a slight modification of a tutorial paper prepared by the author for the 1992 Annual Reliability and Maintainability Symposium, providing a comprehensive overview of Total Quality Management (TQM). It discusses the reasons TQM is a current growth industry, what it is, and how one implements it. It describes the basic analytical tools, statistical process control, some advanced analytical tools, tools used by process improvement teams to enhance their own operations, and action plans for making improvements. The final sections discuss assessing quality efforts and measuring the quality to knowledge work.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1991
Accession Number
ADA242594

Entities

People

  • Anthony Coppola

Organizations

  • Rome Laboratory

Tags

Communities of Interest

  • Advanced Electronics
  • Biomedical
  • C4I
  • Human Systems
  • Space

DTIC Thesaurus Topics

  • Business Administration
  • Classification
  • Commerce
  • Education
  • Group Dynamics
  • Management Personnel
  • Manufacturing
  • Organizational Structure
  • Personnel Management
  • Quality Control
  • Reliability
  • Semiconductors
  • Statistical Processes
  • Test And Evaluation
  • Total Quality Management
  • Training
  • United States

Readers

  • Organizational Process Management (OPM).
  • Software Engineering