Self-Ratings of Eight Factors of Quality Management at Naval Avionics Center

Abstract

The focus of this report is the implementation of Total Quality Management in ten DoD organizations. The Participating organizations were all identified by the Federal Quality Institute as either winners or finalists of the Productivity/Quality Management and Budget. Qualitative data collected included interviews with either top executives or TQM coordinators, documentation of quality management activities. A questionnaire survey was also administered to the executive steering committee of each organization providing a self-assessment of eight dimensions of quality management practices. The report describes the lessons learned, promising practices and the results of the self assessment survey for the participating organizations.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1991
Accession Number
ADA245218

Entities

People

  • Carolyn Applegate
  • Kenneth W. Thomas
  • Susan P. Hocevar

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Air Force Facilities
  • Data Analysis
  • Employee Relations
  • Engineering
  • Executives
  • Information Science
  • Knowledge Management
  • Lessons Learned
  • Product Development
  • Productivity
  • Quality Control
  • Questionnaires
  • Regression Analysis
  • Statistical Analysis
  • Surveys
  • Total Quality Management
  • Training

Readers

  • Organizational Process Management (OPM).
  • Psychometric Testing or Psychological Assessment.