Applying Total Quality Leadership to an Aviation Squadron

Abstract

The implementation of Total Quality Leadership has been successful in several Department of Defense organizations. However, an aviation squadron provides an unique environment for the application of TQL. This thesis describes an adaptation of the NPRDC TQM process improvement model for a fleet squadron which includes the Shewart Cycle, customer supplier relationships, and mission deployment. Dr. W. Edwards Deming's 14 points are discussed in the context of the squadron environment. Continuous process improvement tools are explained and demonstrated using squadron examples.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1991
Accession Number
ADA245363

Entities

People

  • Edward L. Knighton Ii
  • Norbert F. Melnick

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Air Platforms
  • Ground and Sea Platforms
  • Human Systems
  • Space
  • Weapons Technologies

DTIC Thesaurus Topics

  • Data Displays
  • Databases
  • Department Of Defense
  • Deployment
  • Environment
  • Governments
  • Information Science
  • Logistics
  • Maintenance
  • Military Personnel
  • Naval Aviation
  • Naval Operations
  • Naval Personnel
  • Organizational Structure
  • Personnel Management
  • Teamwork
  • Uss America

Readers

  • Instructional Design and Training Evaluation.
  • Occupational Health and Safety.
  • Organizational Process Management (OPM).