Measuring the Effectiveness of Information Systems

Abstract

Measuring the effectiveness of information systems (IS) is an issue that has generated debate and research among academics and practitioners. This thesis consolidates the numerous and various approaches to measuring IS effectiveness into six general schools of thought: user satisfaction, system usage, performance/usefulness, productivity, value analysis and cost-benefit analysis. It then presents a model for examining the various linkages that exist among the IS effectiveness measures. These linkages include: user satisfaction and system usage, system usage and performance, performance and productivity, and productivity and cost justification. This research provides a user a summary of the IS effectiveness literature of the past two decades and a consolidated reference for measuring the effectiveness of information systems.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1991
Accession Number
ADA246007

Entities

People

  • Angela W. Cyrus

Organizations

  • Naval Postgraduate School

Tags

DTIC Thesaurus Topics

  • Availability
  • California
  • Classification
  • Computers
  • Cost Benefit Analysis
  • Costs
  • Decision Support Systems
  • Governments
  • Information Processing
  • Information Science
  • Information Systems
  • Management Information Systems
  • Organizational Structure
  • Productivity
  • Systems Management
  • Training
  • United States

Fields of Study

  • Computer science

Readers

  • Instructional Design and Training Evaluation.
  • Life Cycle Cost Analysis