A Process for Making On-Going Improvements for Dispensing Medication: Using a TQM Approach

Abstract

This thesis is an examination of the workflow processes of the outpatient pharmacy at Silas B. Hays Army Community Hospital and stresses a Total Quality Management (TQM) approach to identify acceptable improvement strategies. Through the application of statistical, technical and managerial techniques, an analysis is made for determining more effective and efficient methods for dispensing medication to the medical beneficiaries of the Army's Fort Ord region. A detailed description of the outpatient pharmacy's operations define the parameters in which the operating manager's strategies must perform. This study is to facilitate the process for making on going improvements and assist in creating a strategic integrating management system to achieve the goals of the hospital's administration and of the pharmacy department.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1991
Accession Number
ADA246196

Entities

People

  • Bradley R. Bosch

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Assembly Lines
  • Business Administration
  • California
  • Computers
  • Employment
  • Enlisted Personnel
  • Health Care
  • Health Services
  • Hospitals
  • Management Personnel
  • Measurement
  • Medical Personnel
  • Personnel Management
  • Quality Control
  • Reliability
  • Total Quality Management
  • Training

Fields of Study

  • Medicine

Readers

  • Medical or Health Care Field.
  • Organizational Process Management (OPM).