An Analysis of Total Quality Management in Aeronautical Systems Division

Abstract

This study investigated the major schools of thought on various aspects of quality management and quality improvement. Areas covered included definitions of waste and quality, views on the cost of quality, tools and techniques used for quality improvement, and management philosophies and frameworks for continuous improvement. In addition, this study analyzed the structure and training content of the current Total Quality Management program at Aeronautical Systems Division (ASD). Pre- and post-test surveys on employee attitudes toward organizational effective were analyzed from the Advanced Cruise Missile System Program Office (SPO), the F-15 SPO, and the ASD Deputy Chief of Staff for Human Resources (ASD/DP). Data was supplemented with semi-structured, personal interviews with ASD personnel involved in TQM. Survey analysis showed that the ACM SPO significantly improved, ASD/DP significantly digressed, and the F-15 SPO remained basically consistent. This led to the conclusion that ASD allows too much flexibility in the implementation of TQM in the three-letter organizations.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1991
Accession Number
ADA246661

Entities

People

  • Mark D. Caudle

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Aircrafts
  • Business Administration
  • Cruise Missiles
  • Education
  • Information Science
  • Management Personnel
  • National Security
  • Organizational Structure
  • Personnel Management
  • Quality Control
  • Statistical Analysis
  • Statistical Processes
  • Students
  • Surveys
  • System Software
  • Total Quality Management
  • Training

Readers

  • Aviation Science / Aeronautics.
  • Defense Acquisition Program Management
  • Instructional Design and Training Evaluation.