Desert Express: An Analysis on Improved Customer Service
Abstract
Operation Desert Shield/Storm provided an opportunity to test the planning for U.S. forces to operate in a low intensity conflict. Both operations provided the opportunity for the logistics community to observe how the support forces provided the required supplies to the forward combat forces. In response to customers' requests, the U.S. Transportation Command created Desert Express, a daily package express flight from Charleston, SC to Saudi Arabia. The research question addresses the how and why Desert Express came about. Additional investigative questions cover the following: mission objectives, planners' and customers' expectations, system performance, and implications on the Defense Transportation System. One major finding, the Desert Express system was successful. Equally important, the customer perceived that the system worked. Processes that evolved during mission execution, have applicability in the day-to-day peacetime environment.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1991
- Accession Number
- ADA246747
Entities
People
- Thomas C. Thalheim
Organizations
- Air Force Institute of Technology