The Metrics Handbook
Abstract
This handbook is designed to help you develop and use good metrics. It is intended to provide you with sufficient information to begin developing metrics for your own objectives, processes, and tasks, and to steer you toward appropriate actions based on the data you collect. It should be viewed as a road map to assist you in arriving at meaningful metrics and to assist in continuous process improvement. This handbook is the result of a team effort by people from the product divisions, test centers, and other command organizations who have struggled to develop their own metrics. Chapter One answers your most basic questions about metrics. Chapter Two provides the characteristics of good metrics and discusses what metrics are NOT meant to be. Chapter Three provides a methodology for developing metrics and introduces the concept of the metric package. Chapter Four explains performance and introduces some of the tools used in analyzing processes and developing metrics. Chapter Five presents some guidelines and ideas for metrics presentation. Chapter Six addresses implementation--what to do with metrics once you have them. The handbook closes with three appendices. Appendix A is a brief orientation to the eight basic tools introduced in Chapter Four. Appendix B is a glossary of terms helpful in understanding metrics. Appendix C is a resource of references that will provide you with more help.
Document Details
- Document Type
- Technical Report
- Publication Date
- Aug 01, 1991
- Accession Number
- ADA248591
Entities
Organizations
- Air Force Systems Command