The Relationship between Patients' Perceptions of Nurse Caring Behaviors and Patient Satisfaction with Labor and Delivery

Abstract

Women's satisfaction with their childbirth experience is an important issue, especially during this time of hospital cost containment and consumerism. Obstetrics, once viewed as a loss leader by hospital administration, is now viewed as the leader in establishing patient loyalty to the hospital. It is now recognized that women are the decision-makers for the family in an estimated 70% of situations where a medical caretaker or facility needs to be chosen (Bajo and Phillips, 1986). All over the country hospitals are making improvements in obstetrical services in hopes of increasing their share of a very competitive market. By providing the best possible childbirth experience, hospitals are influencing women to recommend their institution to family and friends not only for obstetrics, but for all hospital services.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1991
Accession Number
ADA249840

Entities

People

  • Cindy Sexton
  • Colleen Gutierrez

Organizations

  • Air Force Institute of Technology

Tags

DTIC Thesaurus Topics

  • Birth
  • Data Analysis
  • Health Care
  • Health Services
  • Hospital Administration
  • Hospitalizations
  • Hospitals
  • Information Science
  • Medical Personnel
  • Obstetrics
  • Patient Care
  • Perception
  • Physicians
  • Pregnancy
  • Regression Analysis
  • Statistical Analysis
  • Surveys

Fields of Study

  • Medicine

Readers

  • Economics
  • Medical or Health Care Field.
  • Military History of the United States in the 20th Century.