Application of Expert Systems to Scientific and Technical Information Command, Control and Communication Management (STIC3M), with a Service Organization Case Study

Abstract

The application of expert systems to Scientific and Technical Information Command, Control and Communication Management (STIC3M) is discussed as it relates to a service organization undertaking the tasks associated with implementing Total Quality Management (TQM). A survey of customer expectations is evaluated as it relates to a Developmental Test and Evaluation environment. An analysis of what specific quality characteristic is important to the customer also is evaluated. The resultant solution to modify the methods with which a specific service organization uses to schedule resources necessary for the conduct of developmental testing is undertaken. The subsequent development of the Resource Scheduling Information Decision Support System using an off-the-shelf software package is highlighted as an example of how an expert system shell can assist in decision making.

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Document Details

Document Type
Technical Report
Publication Date
Mar 31, 1992
Accession Number
ADA250788

Entities

People

  • Robert S. Soben

Organizations

  • Air Armament Center

Tags

Communities of Interest

  • Air Platforms
  • Human Systems
  • Materials and Manufacturing Processes
  • Weapons Technologies

DTIC Thesaurus Topics

  • Acquisition
  • Air Force
  • Aircrafts
  • Artificial Intelligence
  • Case Studies
  • Computer Programming
  • Computer Programs
  • Data Analysis
  • Decision Support Systems
  • Department Of Defense
  • Expert Systems
  • Reliability
  • Scheduling (Production)
  • Tanker Aircraft
  • Test And Evaluation
  • Test Methods
  • Total Quality Management

Fields of Study

  • Computer science

Readers

  • Organizational Process Management (OPM).
  • Software Engineering.
  • Team-Based Human-Centered Cognitive Task Decision Making and Information Performance.