Implementing Total Quality Leadership in a Naval Computer and Telecommunications Activity

Abstract

The way that Total Quality Leadership (TQL) is implemented is unique to each command implementing it because it must be tailored to the command. However, some types of problems and pitfalls are more common than others. This thesis presents a case study of the implementation of TQL at one Naval Computer and Telecommunications Activity based on personal interview and command documentation. The implementation of TQL at this command is compared with a change process modal and analyzed against it. Recommendations for corrections and alternative courses of action are provided.

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Document Details

Document Type
Technical Report
Publication Date
Mar 01, 1992
Accession Number
ADA252731

Entities

People

  • Deborah E. Youngblood

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • Ground and Sea Platforms
  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Civilian Personnel
  • Communication Systems
  • Computers
  • Databases
  • Electronic Mail
  • Executives
  • Geographic Regions
  • Human Behavior
  • Information Processing
  • Information Systems
  • Management Personnel
  • Management Training
  • Organizational Structure
  • Personnel Management
  • Systems Management
  • United States

Readers

  • Organizational Process Management (OPM).