Total Quality Management in Logistics: A Case Study from the Trucking Industry

Abstract

This thesis investigates the impact of the Total Quality Management (TQM) movement on the logistics industry as a whole, and, more specifically, its impact within the trucking industry. Its focus then narrows to study the practical aspects of implementing a W. Edwards Deming-based quality program within a particular trucking company, Mason Transporters, Inc. The effectiveness of the company's implementation effort is assessed using data collected from a survey questionnaire, formal interviews, and personal observations during an on- site visit. Successes and shortcomings of the implementation process are highlighted and discussed.

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Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1992
Accession Number
ADA255177

Entities

People

  • Harry Lehman Jr.

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • C4I
  • Human Systems
  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Business Administration
  • Case Studies
  • Commerce
  • Employment
  • Geographic Regions
  • Geography
  • Health Services
  • Information Science
  • Logistics
  • Management Personnel
  • Organizational Structure
  • Personnel Management
  • Quality Control
  • Surveys
  • Total Quality Management
  • Transportation
  • United States

Readers

  • Logistics and Supply Chain Management.
  • Organizational Process Management (OPM).