TQL, A Case Study of Implementation into the Operational Fleet

Abstract

In August of 1990, the CNO released a memorandum to all flag officers to bring Total Quality Leadership (TQL) to the fleet. This Thesis is a case study of how an operational command goes about adopting the philosophies of TQL. Discussion of Dr. W.E. Deming's management philosophies and the Navy's Process Improvement Model are presented as background information. The case study presented is offered as a guide for implementation to the operational fleet, as all organizations or commands are unique in many respects. The development of this case and the theories behind TQL have shown one overwhelming factor to be present in all successful TQM/TQL implementations; 'Commitment from top management is essential for the philosophy to be successful.' T

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Document Details

Document Type
Technical Report
Publication Date
Jun 18, 1992
Accession Number
ADA255268

Entities

People

  • Kevin L. Hannes

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Air Platforms
  • Energy and Power Technologies
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Case Studies
  • Chain Reactions
  • Chemical Reactions
  • Classification
  • Education
  • Employment
  • Leadership
  • Literature Surveys
  • Management Personnel
  • Organizational Structure
  • Personnel Management
  • Psychology
  • Quality Control
  • Schools
  • Standards
  • Training
  • United States

Readers

  • Military History / Militaries and War Studies
  • Naval Mine Countermeasure Systems Development.
  • Organizational Process Management (OPM).