Quality Management: Survey of Federal Organizations

Abstract

TQM is a management approach that strives to achieve continuous improvement of quality through organization wide efforts based on facts and data. Early interest and efforts in TQM in the United States occurred primarily in the private sector, where firms spurred by intense competition from Japan began to examine Japanese approaches to management. In the late 1970s and early 1980s, this enhanced competition stimulated U.S. attention to the role of TQM systems in improving quality. The increased interest in Japanese management methods was soon accompanied by research in the United States that documented that firms can also reduce their costs by improving quality. Although the federal government does not have the same type of competitive pressures that exist in the private sector, federal managers have begun to look at TQM as an approach that can help solve governmental management problems.

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Document Details

Document Type
Technical Report
Publication Date
Oct 01, 1992
Accession Number
ADA256308

Entities

Organizations

  • United States Government Accountability Office

Tags

Communities of Interest

  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Accounting
  • Congress
  • Databases
  • Department Of Defense
  • Employment
  • Executives
  • Governments
  • House Of Representatives
  • Measurement
  • Military Personnel
  • National Governments
  • Personnel Management
  • Social Sciences
  • Total Quality Management
  • Training
  • United States
  • United States Government

Readers

  • Government Contracting/Procurement.
  • Organizational Process Management (OPM).
  • Systems Analysis and Design