A Study of Novice Systems Analysis Problem Solving Behaviors Using Protocol Analysis

Abstract

The purpose of this research was to determine the problem solving behaviors of novice systems analysts during the design process. Using Protocol Analysis, this research found that novice analysts like their expert counterparts used an iterative problem solving process. However, unlike expert analysts, they exhibited a typical working behavior that tended to focus directly on the task at hand while overlooking larger but pertinent issues.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1992
Accession Number
ADA257542

Entities

People

  • Robert E. Baker Jr.

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • Human Systems
  • Materials and Manufacturing Processes

DTIC Thesaurus Topics

  • Artificial Intelligence
  • California
  • Civilian Personnel
  • Cognition
  • Computer Programming
  • Computers
  • Customer Services
  • Decision Support Systems
  • Engineering
  • Expert Systems
  • Information Processing
  • Information Systems
  • Organizational Structure
  • Psychology
  • Students
  • Systems Engineering
  • Systems Management

Readers

  • Geospatial Intelligence and Artificial Intelligence Analytics
  • Systems Analysis and Design