Implementing ISDN: A Case Study of the U.S. Legion.

Abstract

The lightning-fast pace at which new technology is being introduced is incredible. Today's managers are finding it increasingly difficult to evaluate all of the latest innovations. They are finding it even more difficult to successfully implement any of them. Integrated Services Digital Networks (ISDN) is a technology that has been around for a long while, but it is only now being evaluated and implemented in significant numbers. This thesis discusses some of the key implementation issues that affect the deployment of ISDN in a corporation. The research is split into three sections. The first section covers the technology aspects of ISDN. The second section provides an in depth case study of a Department of Defense (DOD) organization. It covers their organizational structure, procedures, communications plans and also includes some employee interviews. The last section analyzes the case study. First the findings are summarized, then the DOD agency's ISDN implementation is examined using the innovation diffusion theory. The final analysis is that ISDN, if implemented correctly, can be an effective solution for some problems.

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Document Details

Document Type
Technical Report
Publication Date
Jan 01, 1992
Accession Number
ADA258977

Entities

People

  • Herbert H. Oakes Jr

Organizations

  • Air Force Institute of Technology

Tags

Communities of Interest

  • Energy and Power Technologies
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Communication Channels
  • Computer Networks
  • Computer Programming
  • Computer Programs
  • Computers
  • Data Links
  • Digital Communications
  • Employment
  • Information Systems
  • Local Area Networks
  • Multiple Access
  • Network Protocols
  • Organizational Structure
  • Personnel Management
  • Systems Engineering
  • Test And Evaluation
  • Video Teleconferencing

Readers

  • Business Analytics
  • Computer Networking
  • Defense Acquisition Program Management