Implementing Total Quality Management (TQM) 1: The Command Imperative

Abstract

This report documents the role senior leadership must play in the Total Quality Management/Methodology for Generating Efficiency and Effectiveness Measures (TQM/MGEEM) process and philosophy. Generally observed characteristics of DOD organization TQM implementations and their weaknesses are discussed. Successful TQM implementation depends on direct commander involvement in several areas of the TQM effort including training, empowerment through the Quality Council, establishment of measures, championing of TQM and the mission statement, and continual improvement efforts. Finally, the paper issues a call to action for the commanders, explaining that with their continual, visible commitment to a TQM effort, all else will follow and without this type of commitment, any efforts toward TOM are doomed to failure.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1992
Accession Number
ADA259885

Entities

People

  • Charles N. Weaver
  • Malcolm T. Upton

Organizations

  • Armstrong Laboratory

Tags

Communities of Interest

  • Ground and Sea Platforms
  • Human Systems

DTIC Thesaurus Topics

  • Air Force
  • Air Force Facilities
  • Department Of Defense
  • Education
  • Efficiency
  • Employment
  • Governments
  • Human Resources
  • Leadership
  • Measurement
  • Personnel Management
  • Philosophy
  • Psychology
  • Quality Control
  • Total Quality Management
  • Training
  • United States Government

Readers

  • Joint Military Operations and Doctrine.
  • Organizational Process Management (OPM).