A Descriptive Analysis of the Organizational Climate for Quality at the National Naval Medical Center

Abstract

The Navy Medical Department began fostering the Total Quality culture in the summer of 1989 by setting a strategic course of action with its senior leadership. A review of the professional literature suggested that senior leadership commitment was a prerequisite for a successful organizational transformation to the new paradigm of Total Quality. The descriptive survey method of research was selected for this project. The Quality and Productivity Self-Assessment Guide for Defense Organizations was used to measure the existing perception of the senior leadership of a selected Navy medical treatment facility regarding the climate for Quality within their organization. Several methods were suggested to institutionalize the above average Quality climate. By documenting the status quo with a standardized survey instrument, future researchers were provided a baseline measurement against which to test the nature and extent of progress in the quality transformation.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1991
Accession Number
ADA261623

Entities

People

  • Wynett A. Isley

Tags

Communities of Interest

  • Biomedical

DTIC Thesaurus Topics

  • Accuracy
  • Administrative Personnel
  • Birds
  • Business Administration
  • Commerce
  • Delivery Of Health Care
  • Employment
  • Financial Management
  • Health Services
  • Hospitals
  • Human Resources
  • Management Personnel
  • Medical Personnel
  • Organizational Structure
  • Patient Care Management
  • Personnel Management
  • Therapy

Readers

  • Instructional Design and Training Evaluation.
  • Military Leadership and Professional Education.
  • Strategic Security Studies