An Assessment of the Implementation of Total Quality Leadership at Marine Corps Logistics Base, Albany, Georgia

Abstract

The implementation of Total Quality Leadership (TQL) is a continuous process, Consequently, the Marine Corps Logistics Base (MCLB) in Albany, Georgia, identified a need to assess their TQL implementation. This study describes MCLB's TQL models and tools, identifies quality assessment guides, and selects the Department of the Navy's TQL Climate Survey as the guide that best meets the needs of the organization. The study also discusses the survey's administration and analyzes its results. The analysis reveals that the TQL philosophy is prevalent throughout the MCLB, but actual implementation has not reached the lower levels of the organization. The study identifies a blockage of the implementation process at the first line supervisor level, and reveals that the implementation has not yet reached the line worker level.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1992
Accession Number
ADA261818

Entities

People

  • Gregory K. Cohen

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Human Systems

DTIC Thesaurus Topics

  • Business Administration
  • Classification
  • Data Analysis
  • Deployment
  • Human Resources
  • Information Science
  • Logistics
  • Management Personnel
  • Marine Corps
  • Military Organizations
  • Organizational Structure
  • Personnel Management
  • Plastic Explosives
  • Supervisors
  • Surveys
  • Training
  • United States

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