Patient Satisfaction Survey, 1990-1991

Abstract

Headquarters, U.S. Army Health Services Command (HQ HSC) requested the Group Health Association of America (GHAA) Consumer Satisfaction Survey instrument be used to survey potential users of DoD medical treatment facilities (HSC Task Number 2293). A similar survey was administered in 1989 and it was recommended that patient satisfaction surveys be conducted each year. The GHAA instrument was adapted for a military population and sent out from November 1990 through April 1991. Returned instruments were edited and comments coded. Items were scored as suggested by GHAA and were developed using the GHAA criteria. The 10 GHAA content categories were access, finances, technical quality, communication, choice and continuity of providers, interpersonal care, outcomes, overall quality, time spent, and general satisfaction.... Patient satisfaction, Patient care, Medical care beneficiary.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1991
Accession Number
ADA264108

Entities

People

  • A. D. Mangelsdorff

Tags

DTIC Thesaurus Topics

  • Education
  • Health
  • Health Care
  • Health Care Facilities
  • Health Services
  • Hospitals
  • Information Science
  • Medical Personnel
  • Military Facilities
  • Military Hospitals
  • Military Medicine
  • Physicians
  • Public Health
  • Statistics
  • Surveys
  • Therapy
  • United States

Fields of Study

  • Medicine

Readers

  • Medical or Health Care Field.
  • Occupational Health and Safety.
  • Organizational Psychology.