37TH Air Rescue Squadron--A TQM Experiment

Abstract

A portrayal and analysis of one of the first US Air Force operational squadron Total Quality Management implementation experiments. A success story of using quality philosophy and methodologies to correct longstanding mission neglect. Using TQM's fundamentals of mission identification, customer focus, worker empowerment, statistical measurement, and cultural change, the 37th Air Rescue Squadron achieved notoriety as one of the best squadrons in the command and earned and earned TQM praise from the Rochester Institute of Technology/USA Today. TQM is applicable to operational military organizations if senior leadership provides the proper cultural values through their actions. The theme of lessons learned is more attention must be placed on doing the right thing; instead of doing things right.

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Document Details

Document Type
Technical Report
Publication Date
Apr 15, 1993
Accession Number
ADA264892

Entities

People

  • Gordon M. Wiram

Organizations

  • United States Army War College

Tags

Communities of Interest

  • Air Platforms
  • Biomedical
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Air Force
  • Aircrafts
  • Airlift Operations
  • Classification
  • Helicopters
  • Instructors
  • Intercontinental Ballistic Missiles
  • Military Organizations
  • Organizational Structure
  • Personnel Management
  • Schools
  • Security Personnel
  • Total Quality Management
  • Training
  • Transportation
  • United States
  • War Colleges

Readers

  • Aerospace logistics and air mobility.
  • Military History of the United States in the 20th Century.
  • Organizational Process Management (OPM).