The Software Support Qualitative Assessment Methodology. Volume 4. Implementing the Support Organization Assessment Measure
Abstract
The Software Supportability Qualitative Assessment Methodology is a five volume reference set that provides measures to aid in the support of information systems. The volumes are aimed at improving the support process by more accurately assessing the capabilities of support organizations, qualitatively measuring the supportability of fielded systems and evaluating the operational readiness of fielded systems. The five volumes are: (1) Developing Quality Measures for Information Systems Support, (2) The Review of Metrics for Developing an Information Systems Support Measurement Framework, (3) Implementing the Software Supportability Measure, (4) Implementing the Support Organization Assessment Measure, (5) Implementing the Operational Readiness Measure. This volume provides instructions for collecting data for the assessment, conducting the assessment, and interpreting the final results. Also included are guidelines for improving the capabilities of a support organization based on its evaluation.
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 22, 1991
- Accession Number
- ADA268100
Entities
People
- Ai-mei Chang
- Christopher J Smith
- Elizabeth Mynatt
- J. F. Nunamaker
- W. M. Mccracken
Organizations
- Purdue University