Information Center Help Desk

Abstract

Four major activities were included in this project: (1) the identification and classification of the types of Help Desk support typically provided by an Army IC; (2) a survey of technology, both hardware and software, that is available to specifically support the IC's Help Desk function; (3) data collection to support an evaluation of this technology with respect to its ability to handle the types of Help Desk support provided; and (4) production of a final report documenting the results of the surveys.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1991
Accession Number
ADA268157

Entities

People

  • T. N. Hilderbrand

Tags

Communities of Interest

  • Advanced Electronics
  • Energy and Power Technologies
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Application Software
  • Business Administration
  • Computer Networks
  • Computer Program Documentation
  • Computer Program Reliability
  • Computer Programming
  • Computer Programs
  • Computers
  • Electronic Mail
  • Information Systems
  • Jet Propulsion
  • Libraries
  • Local Area Networks
  • Network Science
  • Neural Networks
  • Operating Systems
  • Spreadsheet Software

Fields of Study

  • Computer science

Readers

  • Enterprise Information Systems Architecture and Joint Command Capability Interoperability Support.
  • Software Engineering