The Software Support Qualitative Assessment Methodology. Volume V. Implementing the Operational Readiness Measure
Abstract
The Software Supportability Qualitative Assessment Methodology is a five volume reference set that provides measures to aid in the support of information systems. The volumes are aimed at improving the support process by more accurately assessing the capabilities of support organizations, qualitatively measuring the supportability of fielded systems and evaluating the operational readiness of fielded systems. The five volumes are: (1) Developing Quality Measures for Information Systems Support; (2) The Review of Metrics for Developing an Information Systems Support Measurement Framework; (3) Implementing the Software Supportability Measure; (4) Implementing the Support Organization Assessment Measure; and (5) Implementing the Operational Readiness Measure. This volume provides guidelines for improving the operational readiness of an information system based on its evaluation. Specifics are provided for resource estimation for compiling and evaluating the measure, questionnaires for collecting the required data and step-by-step instructions for measuring operational readiness.
Document Details
- Document Type
- Technical Report
- Publication Date
- Mar 22, 1991
- Accession Number
- ADA268237
Entities
People
- Ai-mei Chang
- Christopher J Smith
- Elizabeth Mynatt
- J. F. Nunamaker
- W. M. Mccracken