Implementation of the Total Quality Leadership Process in U.S. Marine Corps Field Contracting Offices

Abstract

The implementation of the Total Quality Leadership process (TQL) is a continuous process; this thesis identifies the status of implementation within the ten U.S. Marine Corps Field Contracting Offices. The thesis also includes a brief case study involving a field contracting office. The case study examines field contracting personnel views regarding the implementation of the TQL process and how TQL impacts on their performance as organizational boundary spanners in the customer/supplier relationship. The research revealed a wide variation regarding the implementation of the TQL process and TQL training in the field contracting offices. In a majority of the field contracting offices, actual implementation has not yet reached the lowest levels. The research revealed that field contracting personnel view implementation of the TQL process as having a positive effect on improving the conduct of the contracting process.

Open PDF

Document Details

Document Type
Technical Report
Publication Date
Jun 01, 1993
Accession Number
ADA272418

Entities

People

  • Jeffrey D. Lee

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Engineered Resilient Systems
  • Ground and Sea Platforms
  • Human Systems
  • Weapons Technologies

DTIC Thesaurus Topics

  • Business Administration
  • Case Studies
  • Contracts
  • Data Analysis
  • Department Of Defense
  • Education
  • Employment
  • Enlisted Personnel
  • Government Procurement
  • Governments
  • Information Processing
  • Management Personnel
  • Marine Corps
  • Organizational Structure
  • Personnel Management
  • Students
  • Training

Readers

  • Government Contracting/Procurement.
  • Maritime Combat Support and Expeditionary Logistics.
  • Organizational Process Management (OPM).