Information Systems Strategy in Air Transport

Abstract

Seeking to improve the role of Information Technology (IT) and business practices in the Department of Defense, organizations were sought to serve as a model to aid in the improvement process. Southwest Airlines, a major U.S. carrier based in Dallas, Texas was chosen because of its record of profitability and its unique use of information technology. This case study describes Southwest's mission, goals, organization, business decisions, attitude, growth and information technology. The primary focus is e fact that Southwest does not participate in a major carrier's reservation system. Lessons learned for a military officer in terms Information Technology are to avoid redundancy, improve functionality, avoid expensive enhancements that do not contribute to our requirements, and don't discount old technologies. Southwest airlines, Information technology, Computer reservation system, DOD, Kelleher, Redundancy, Functionality.

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Document Details

Document Type
Technical Report
Publication Date
Sep 01, 1993
Accession Number
ADA273125

Entities

People

  • Desmond P. Mcglade

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Air Platforms
  • Biomedical
  • Ground and Sea Platforms

DTIC Thesaurus Topics

  • Aeronautics
  • Air Transportation
  • Airframes
  • Business Administration
  • California
  • Commerce
  • Department Of Defense
  • Employment
  • Information Systems
  • Management Personnel
  • Money
  • Organizational Structure
  • Personnel Management
  • Processing Equipment
  • Students
  • Transport Aircraft
  • United States

Fields of Study

  • Computer science

Readers

  • Aviation Safety and Air Traffic Management
  • Economics