The Development and Demonstration of The Metric Assessment Tool
Abstract
This study reflects the development and demonstration of the Metric Assessment Tool. The purpose of the tool was to provide individuals the means to assess metrics and make improvements to the process measurement. The tool was developed using two critical attributes. customer satisfaction and process improvement. Once the tool was developed, a metric assessment process was designed to demonstrate the tool. Two metrics were selected from the Aeronautical Systems Center (ASC) and individuals with a working knowledge of the metric and process were selected for the demonstrations. Using a Group Support System at Armstrong Laboratory, Wright Patterson AFB, the group was asked to identify behaviors which might be motivated from the metric. Once the behaviors were identified, the group evaluate the behaviors against the critical attributes. From this assessment, behaviors were placed on the Metric Assessment Tool. This tool clearly identified deficient behaviors and how they might distort the process measurement. From formation, the group was asked to generate improvement actions which would serve to eliminate or control deficient behaviors. With the elimination or control of deficient behaviors, the process measurements is improved and the organizational objective is better served. Work measurement, Performance, Motivation, Measuring instruments metrics, Performance measures, Total quality management.
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1993
- Accession Number
- ADA275788
Entities
People
- Cynthia A. Campbell
- Gregory M. Gutterman
Organizations
- Air Force Institute of Technology