Quality-Based Supply Management Indicators
Abstract
The purpose of this thesis was to determine if current supply management indicators provide supply managers with quality measurement tools. This research developed the Quality-Based Metrics Framework, consisting of customer focus and continuous process improvement with underlying supporting elements of time and cost. A literature review determined an appropriate framework for improving logistics indicators. Interviews with supply analysts and a review of pertinent publications identified the most commonly used supply management indicators. A focus group of highly experienced senior supply officers determined the usefulness of currently used indicators in terms of the framework. Using the input from the focus group, the authors developed a revised list of metrics which strongly reflected the elements of the framework. The revised metrics were evaluated by the same focus group and found to be more useful in terms of the framework. These results were validated by surveying a sample of senior supply managers throughout the Air Force. The results indicate that the current supply indicators could be improved to provide managers with better quality management tools. Supply Indicators, Metrics, Measures, Continuous Improvement, Customer Focus
Document Details
- Document Type
- Technical Report
- Publication Date
- Sep 01, 1993
- Accession Number
- ADA275979
Entities
People
- Brian B. Yoo
- Michael O. Cannon
Organizations
- Air Force Institute of Technology