Bridging the Motivation GAP: Empowerment in Total Quality Settings

Abstract

This thesis proposes that a 'motivation gap' exists in current Total Quality Leadership (TQL) theory and training between knowing intrinsic motivation is important and knowing how to achieve it in the work place. The thesis discusses the importance of TQL in the Department of the Navy (DON) and outlines the role of empowerment in a total quality setting. The works of prominent total quality writers are reviewed, as well as alternative models of empowerment available in current literature. The idea that empowerment plays an important role in the long-term success of a total quality effort is illustrated with a case study conducted at the Naval Medical Center, San Diego. Based upon this analysis the thesis concludes that the Thomas/Tymon model of empowerment (1993) is currently the best tool available for bridging the 'motivation gap' and recommends its inclusion in future DON total quality training. Empowerment, Total quality Leadership, Intrinsic motivation.

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Document Details

Document Type
Technical Report
Publication Date
Dec 01, 1993
Accession Number
ADA276249

Entities

People

  • Jay L. Hatton

Organizations

  • Naval Postgraduate School

Tags

Communities of Interest

  • Biomedical
  • Energy and Power Technologies

DTIC Thesaurus Topics

  • Behavioral Sciences
  • Business Administration
  • Case Studies
  • Education
  • Health Care
  • Health Services
  • Human Behavior
  • Judgment
  • Leadership
  • Management Personnel
  • Motivation
  • New York
  • Personality
  • Psychology
  • Total Quality Management
  • Training
  • United States

Readers

  • Educational Psychology
  • Organizational Process Management (OPM).