Total Quality From The Top

Abstract

Government and industry organizations have been experimenting with or attempting to embrace the concepts of Total Quality in an effort to improve organizational efficiency and enhance productivity. Some have achieved remarkable success; while others suffered dismal failures. This paper examines the experiences of well-managed firms that attempted to improve quality. It focuses on the skills required of senior level leaders to first get the quality movement going. Then what did it take to sustain the 'quality climate' in their organizations. Finally, the paper will discuss why leading this quality movement is so different from leading the myriad other changes organizations go through.

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Document Details

Document Type
Technical Report
Publication Date
Apr 01, 1993
Accession Number
ADA276893

Entities

People

  • Lawrence W. Urbik

Organizations

  • Dwight D. Eisenhower School for National Security and Resource Strategy

Tags

Communities of Interest

  • Energy and Power Technologies
  • Materials and Manufacturing Processes
  • Weapons Technologies

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  • Air Force
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  • Commerce
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  • Department Of Defense
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  • Models
  • National Governments
  • National Security
  • New York
  • Personality
  • Productivity
  • Total Quality Management
  • United States
  • United States Government
  • War Colleges

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